Return-and-Earn Program Terms and Conditions

Return-and-Earn Program Terms and Conditions

Program Overview

The Express & Impress Return-and-Earn Program allows customers to return original packaging materials in mint condition in exchange for store credit or discount codes on future purchases.

Eligibility

  • Must have made at least one previous purchase from Express & Impress
  • Must select the Return-and-Earn Program option during checkout
  • Available to customers worldwide with different discount tiers

Packaging Requirements

  • Packaging must be in mint condition (clean, undamaged, no writing or stains)
  • All original packaging components must be included
  • Packaging will be graded as A (full discount), B (partial discount), or C (rejected)
  • Photos must be submitted for approval before return shipping

Process

  1. Customer places order and selects Return-and-Earn Program option
  2. Customer pays full price initially
  3. Customer submits photos of packaging for approval within 24-48 hours
  4. Upon approval, prepaid return label is provided
  5. Customer returns packaging within 14 days of new order
  6. Discount processed after packaging verification

Discount Structure

Australia:

  • $5 off orders $75+
  • $10 off orders $100+

International:

  • $10 off orders $150+
  • $20 off orders $250+

Payment of Discounts

  • Account holders: Store credit automatically added to account
  • Guest customers: Unique discount code emailed for future use
  • Discount codes expire 12 months from issue date

Return Shipping

  • Express & Impress covers all return shipping costs
  • Prepaid return labels provided with tracking
  • No additional packaging required - send original packaging as-is

Program Limitations

  • One return per original order
  • Packaging must be returned within 14 days of new order placement
  • Express & Impress reserves the right to reject packaging not meeting mint condition standards
  • Program availability subject to change with notice

Clarification: What "One Return Per Original Order" Means

Each piece of packaging can only be returned once for the Return-and-Earn Program. For example: if you receive packaging from Order #1, you can return that packaging to earn a discount on Order #2. However, you cannot use that same Order #1 packaging again for future orders. Each new order you place will have its own packaging that can be returned once for your next purchase.

Contact

Questions about the Return-and-Earn Program? Contact us at enquiries@expressimpress.com.au

Terms effective as of 25/07/2025 and subject to change.